Our system does not automatically create an account for you when you place an order, so even if you've purchased from us before, you still may need to create an account.

Simply create an account here and you'll be able to see your order history, store shipping addresses, manage subscriptions and keep your payment info safe for next time.

Just head here and login. That'll take you to your account where you can update everything from your password to your address!

Click on "Reset your password" on the login page, and we'll send you a magic link to reset it.

You can sign up for a wholesale account here

We partner with independent pet retailers across the US and some retailers who have their own e-commerce stores.

We can partner with retailers outside the US, but are only able to ship products that do not contain any meat/animal by-products.

We do not work with companies that resell products on third party platforms like Amazon, eBay, Walmart, etc.

We understand things happen. If you placed your order within the last 24 hours, shoot us an email at info@naturalrapport.com and we'll see if we can adjust it before it ships out.

No problem! You have 30 days from the purchase date to send it back. Just email our Customer Care Team with your order number and the reason for the return, and we'll guide you through the process.

We can definitely help with that! Email our Customer Care Team with your order number, a photo of the unopened product, and the reason for the exchange.

We offer subscriptions on most of our products (bundles not included) so you can keep your furry friend stocked up on their favorites without even thinking about it.

We're currently working on making gift-giving with Natural Rapport even better! We have gift cards available for purchase on our website.

If you're not 100% satisfied with your Natural Rapport products, please reach out to our Customer Care Team and we'll do everything we can to make things right.

You can see exactly where your order is by logging into your account and clicking on "My Orders." Easy peasy!

We currently deliver anywhere in the United States, including Hawaii and Alaska. We hope to add international shipping in the future!

All orders over $49 ship for free!

Most orders arrive within 3-5 business days with standard shipping. We also offer a 2-day option (excluding weekends and holidays) for those times when your pup needs a refill ASAP.

Yes! Every single Natural Rapport product, from treats to grooming supplies, is proudly made right here in the USA.

Our dehydrated treats have a shelf life of 2 years and our freeze-dried treats have a shelf life of 18 months. No need to refrigerate!

Our soft chews supplements last 2 years thanks to our special cold-pressed process.

Our grooming products are cruelty-free and free from potentially irritating ingredients such as drying alcohols, parabens, sulfates, phosphates, and dyes. Our formulations are also 95.5-99% derived from natural sources like coconut and palm, making them gentle even for the most sensitive skin and coats!

As a small, family-owned brand, we are committed to making eco-concious decisions, opting for better ingredients wherever possible, and and improving as we grow!

Currently, our gentle & effective formulas are powered by plants with 95-98.8% naturally derived ingredients and a synthetic fragrance. We're committed to using 100% natural ingredients and are working towards switching to all-natural fragrances derived from essential oils in 2025!

Our Pet Stain & Odor Remover uses naturally occurring enzymes to completely eliminate odors and those "accidents" that happen sometimes (a nice way of saying blood, urine, feces, and vomit). Plus, it's plant-based, so no harsh chemicals near your precious fur baby or your little humans!

Just like humans have different taste buds, so do dogs! Our spray is made with the world's most bitter substance (no bitter apple!), is free of alcohol, and completely safe for dogs. While most pups find our bitter Anti-Chew Spray completely unappetizing (think grapefruit on steroids!), there is a chance your furry friend might be an odd one out. No worries, just reach out to us if that's the case!

Our secret weapon is a special, eco-friendly formula! It uses organic technology that melts ice faster, but is 75% gentler on paws compared to other ice melts.This means it's safer for your furry family, your kids, your car, and even your plants! Plus, we've added some special biodegradable ingredients to keep your grass and landscaping looking great – just like our commitment to natural pet care.

AAFCO only applies to pet food, not treats! Treats are meant for rewarding your pup, not as a full meal to replace your dog's regular food. You can learn more about this directly from the AAFCO website here.

You can place an order for your furry friend anytime, 24/7!

Our office hours are weekdays, excluding holidays, from 9 am to 5 pm CST.

We're a growing company, so we can only answer questions by email right now! But don't worry,our friendly customer support team is just an email away at info@naturalrapport.com - We try to answer all emails within 24 business hours, so you won't have to wait long to hear back!

Send us a message at info@naturalrapport.com